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Terms Conditions That Cover Your Account

Every account on vip118 operates under these Terms & Conditions — they set out what we expect from you and what you can expect from us, from your first deposit through DANA, OVO or GoPay to how withdrawals are handled.

Account Eligibility RulesDANA, OVO & GoPay Deposit TermsWagering & Withdrawal ConditionsAccount Suspension PolicyIndonesia-Eligible Regions Only

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TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you need to raise a dispute about an account decision, our support team handles those queries directly. You can contact us through live chat inside your account, by email, or through the help request form — each route goes to the same team. Players in Makassar and across Indonesia can expect the same response process regardless of which channel they use.

Team online

Live Chat

Open the chat widget inside your logged-in account to reach the support team. Queries about account suspensions, transaction disputes and Terms clauses are handled here.

Email Support

Send your account question or Terms dispute to our support address. Include your registered email and the transaction or account reference so we can pull up your record immediately.

Help Request Form

Use the in-account help form to submit a formal Terms-related complaint. We log every submission with a reference number so you can track the status of your query.

HOW WE HANDLE POLICY

How vip118 Manages Your Account Data

Your account data — login credentials, payment wallet details, session history — is held under the data-handling practices described in our Privacy Policy, which sits alongside these Terms & Conditions. Account security relies on the OTP verification step required every time you log in from a new device; we do not bypass that step regardless of the payment method linked to your account. If you believe your account has been accessed without your permission, the account freeze request in your security settings acts immediately while our team investigates.

Data Retention

We retain your account and transaction records for the period required by our operational obligations. You can request a summary of the data held against your account through the help form.

Cookie Use

Session cookies keep you logged in and remember your cashier preferences, including your saved DANA or OVO wallet. You can adjust cookie permissions in your browser settings at any time.

Account Security

OTP verification is required on new-device logins. If you lose access to your registered number, the account recovery process asks for identity verification before any wallet or password change is applied.

How to Request Changes

To update your registered email, phone number or linked wallet — including switching between GoPay and OVO — submit a change request through the account settings page or via the support email.

What These Terms Actually Cover

vip118 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions form the full agreement between you and vip118 the moment you open an account. They cover how your account is created and verified, which payment methods are accepted — DANA, OVO and GoPay are the supported local e-wallets for Indonesia — and

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what happens when you request a withdrawal. Deposits submitted through any of those wallets are subject to the minimum and maximum thresholds published in your cashier screen at the time of the transaction; we do not retroactively change those figures. Wagering activity is recorded against your
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registered account only, and stakes placed by a third party using your credentials are treated as your own. We reserve the right to suspend or close accounts where these terms are breached, including cases of duplicate registration or payment fraud. Any dispute about a transaction outcome
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must be raised within the timeframe shown in your account activity log — claims submitted after that window may not be processed. These Terms apply only to regions where access is permitted under local law; if your location is not eligible, you should not create an
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account. We update these Terms when our policies change and will notify active accounts by the contact method on file.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below cover what most account holders ask after reading through the Terms & Conditions. If your question is not here, the support team can walk through any specific clause with you via live chat or email.

They apply to every person who creates an account on vip118. Access is available only where local law in your region permits it — if you are outside an eligible area, these Terms do not grant you the right to open an account.

No. The payment wallet used for deposits and withdrawals must be registered in the same name as your vip118 account. Third-party wallet use is a breach of these Terms and may result in account suspension.

Duplicate accounts are not permitted under these Terms. If we identify multiple accounts registered to the same person, both accounts may be suspended and any pending withdrawal requests reviewed before release.

Raise the dispute through live chat or the help request form within the timeframe shown in your account activity log. Include the transaction reference. Claims submitted outside that window may not be accepted for review.

We notify active accounts by the contact method on file — usually the registered email address — when Terms change. Continued use of your account after notification means you accept the updated Terms.

Submit a data request through the help form in your account, or email our support team with your registered account details. We will confirm what data is held and the steps available to you under our retention policy.

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