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Understand the Rules That Govern Your Account

vip118 operates under a clear legal framework that shapes every account, transaction and data point — from how your DANA or OVO deposit is recorded to how we store your account details.

Account Terms ApplyIndonesia Eligibility RulesDANA, OVO, GoPay Transaction RecordsData Retention PolicyCookie Use Disclosed
vip118 Understand the Rules That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about how our terms apply to your account, a data request, or a concern about how a transaction was recorded, our support team handles legal and policy queries directly. You can reach us through live chat on the site, by email, or through our account help centre — whichever is easiest from your device.

Live Chat Reach our support team through the live chat window on the site. Flag your query as a legal or policy matter so it routes to the right team quickly.
Email Support Send policy and data requests by email. Include your registered account ID and a clear description of your request so we can respond without unnecessary back-and-forth.
Account Help Centre Our help centre covers account terms, eligibility questions and how transaction records are handled. Access it from your account dashboard on mobile or desktop.
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We keep your account and personal data secure through layered access controls and encrypted storage. Your e-wallet details — whether linked to DANA, OVO or GoPay — are never stored in plain text and are never shared with third parties for marketing. Here is how we approach each area of data governance.

Data Retention

We retain account and transaction data for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support.

Cookie Use

Our site uses functional and analytical cookies. Functional cookies keep your session active; analytical cookies help us understand how pages are used. You can manage cookie preferences in your browser settings.

Account Security

Login is protected by OTP verification sent to your registered number. If you notice unrecognised account activity, lock your account immediately through the account settings screen and contact support.

Who to Contact

For data access, correction or deletion requests, contact us via the email support channel. Include your account ID and the specific action you are requesting so we can process it without delay.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, eligibility, data rights and how our policies work in practice for people in Indonesia.

Account eligibility depends on local law and the region you are in. Access is available where local law in Indonesia permits online gaming. We do not extend access to restricted regions.

Our full terms are published on this legal section of the site. The effective date is shown at the top of the document. We update terms when operational or regulatory changes require it.

Every deposit and withdrawal processed via DANA, OVO or GoPay is logged against your account wallet and retained under our data policy for the required period after the transaction date.

Yes. Send a data access request to our email support channel with your registered account ID. We will confirm what data we hold and provide it in line with our retention and access policy.

After account closure, we retain your data for the period required under applicable law. Once that period ends, personal data is deleted or anonymised per our standard retention schedule.

We do not share your personal data with third parties for marketing purposes. Data is shared only where required to process your payment through DANA, OVO or GoPay, or where legally required.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.