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How vip118 Handles Your Personal Information

We collect only what we need to run your account — login details, wallet identifiers for DANA, OVO or GoPay, and activity logs tied to your session.

Account data kept secureDANA, OVO, GoPay wallet privacyYour right to access or deleteCookie controls availableContact us any time
vip118 How vip118 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or remove data we hold about you, our support team handles privacy requests directly. Raise a request through live chat, email or our on-site ticket form and we'll confirm receipt and next steps within one business day.

Live Chat Open the chat widget inside your account dashboard. Our agents handle data access and correction requests alongside general account help.
Email Support Send your privacy request to our support address listed in the Help section. Include your registered username so we can locate your account quickly.
On-Site Ticket Submit a written request through the Help & Support form. Select the privacy category, describe your request, and we'll follow up with a reference number.
HOW WE PROTECT YOU

Our Approach to Data Security and Account Privacy

Keeping your account data safe is an operational priority, not a footnote. We apply encryption in transit and at rest, limit internal access to data on a need-to-know basis, and review our security setup when our platform changes. Here is how each area of data handling works in practice.

Encryption and Transit Security

All data moving between your device and our servers passes through SSL encryption. Your login credentials and e-wallet references are never transmitted in plain text at any stage.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Access and Retention

Your account data stays on record while your account is open. After closure, we retain records only as long as local regulation requires, then delete or anonymise them.

Requesting Changes to Your Data

You can ask us to correct inaccurate details, export a copy of your data, or delete your account record. We process these requests through our support ticket system.

Frequently Asked Questions About This Policy

Below are the questions we hear most often about how vip118 collects and manages personal data. If your question is not covered here, reach out through live chat or the support ticket form.

We collect your email address, username, phone number and the e-wallet reference linked to your DANA, OVO or GoPay account. We do not store your wallet PIN or full payment credentials.

Yes. Submit a deletion request through the support ticket form or live chat. We will process it in line with our retention schedule and confirm completion once it is done.

We store only a tokenised transaction reference — not your full wallet number or PIN. This reference lets our cashier team confirm your deposit without holding sensitive payment credentials.

We do not sell your data. We may share it with payment processors handling your DANA, OVO or GoPay transactions, and with authorities where local law requires disclosure.

We retain account and transaction records for the period required by applicable local regulation. After that window, records are deleted or anonymised so they can no longer be linked to you.

Log in, go to Account Settings, and edit your details directly. For changes that affect your registered e-wallet or identity verification, contact support through live chat so we can verify the update.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.